Refund Policy

Refund eligibility is determined by order status, delivery outcome, and documented issue details. Please contact support promptly if there is a problem with your order.

General Rules

• Report order issues as early as possible, with supporting details.
• Review related policies and FAQs before requesting a refund.
• Refund method and processing time depend on original payment type.

Bank Transfer Note

For certain refund routes (for example, bank transfer), transaction fees may apply according to the payment channel.