Frequently Asked Questions

Ordering

Is it legal to order prescription products online?

Legality depends on your local regulations. Please verify import and use rules in your jurisdiction before ordering.

Why can't I place a repeat order?

Common reasons include payment verification issues, account restrictions, or unresolved prior order problems.

How will I know my order has shipped?

You receive a shipment notification by email after dispatch.

How long does delivery take?

Typical delivery time is approximately 14-28 business days after shipment, depending on destination and carrier handling.

Do you offer guaranteed delivery?

If an eligible shipment issue occurs, support will provide a suitable resolution according to current policy.

Do you ship internationally?

Yes, shipping availability depends on destination and current logistics conditions.

Do you accept eCheck / bank payment options?

Available payment methods may vary by country, order profile, and risk checks shown at checkout.

Can I request a refund?

Please refer to our Refund Policy for eligibility and processing details.

Why can tablet appearance or naming differ?

Different manufacturers may use different names and appearance while keeping the same active ingredient.

Can I combine medications or change dosage myself?

No. Always consult a licensed doctor or pharmacist before combining medications or adjusting dosage.